COVID19 - Updated 2nd April 2020
TEMPORARY CLOSURE INFORMATION
As ever the health and wellbeing of our customers and staff remains our top priority and therefore following the latest Government advice with a heavy heart we had to announce that Titanic Spa closed temporarily from Friday 20th March 2020 until further notice.
We would like to thank every single one of our loyal customers for their kind words and support through this unprecedented time in continuing to support our independent business. Please be assured we are monitoring the latest Government advice closely to enable us to continue to ensure our customers and staff are safe.
Due to the severity of the ongoing crisis and Government advice, we are unable to keep staff on site to monitor calls and enquires via email since the closure.
We have relaxed our Terms and Conditions as shown on our website however please note we are unable to offer a refund, we of course do not want you to worry, therefore please note the following temporary measures in place.
Packages which have a date change fee, we are honouring one date change complimentary.
Special offer packages, which do not have any flexibility, we are honouring one date change complimentary.
All existing bookings due to arrive from Saturday 21st March will be contacted as soon as we are safely able to do so to re-schedule for a new date complimentary. This includes: Overnight Spa Breaks, Day Spa Packages, Twilight Evenings and Treatment Bookings.
All gift vouchers will be reviewed once we are safely able to re-open and extended where necessary.
As we are unaware at this time how long our temporary closure will last, we will update our information alongside the latest Government advice.
May we also take this opportunity to offer our upmost gratitude from all at Titanic Spa to our NHS, care workers, emergency service workers and all key workers fighting to keep us all safe and carrying us through this crisis on the front line each day.
From the Titanic Spa Team, we would like to thank you for your overwhelming support and patience through this time and we look forward to welcoming you back after this difficult time.
We hope that you and your loved ones stay safe.