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A warm safe welcome

As lockdown gradually eases we are making arrangements to welcome you back to our wonderful spa. During this period we have been working hard behind the scenes to put in place additional safety measures so you feel safe and comfortable when visiting Titanic Spa.

Whilst we may look a little different, we are pleased that we have been able to preserve the luxury spa journey that our award winning spa provides.

Updated information:

- We are now able to re-open our Sauna and Steam rooms from the 2nd October 2020!

- Ever since our re-opening date of the 1st August we have closed our BAR1911 and Bistro at 10pm as part of our COVID-19 risk assessment and with our guests safety in mind without taking away the luxury spa experience, therefore with the 10pm curfew now in place, you can feel assured this will not impact your well deserved spa break. As we are within a local lockdown area, at this time we do ask that all guests attending are either from 1 household or a support bubble. If this affects your booking, please contact our reservations team on 01484 843 544 for further guidance on your options. We will of course continue to monitor updates closely and make any necessary changes in line with the guidelines given. 

* Please note, the policy will be updated in accordance with any Government announcement and may be changed at any time.

Arriving at Titanic Spa

  • We have altered our check in process to ensure each and every guest remains a safe distance whilst adhering to the social distancing guidelines
  • Pre-arrival documents will be issued prior to arrival to ensure less contact on the day
  • COVID-19 checklist will be carried out with each guest on the day of arrival prior to entering Titanic Spa.
  • Early access to your fully furnished apartment for guests to change and use throughout your stay.

PPE

  • All of our staff have been issued with the correct PPE throughout each department and trained on COVID-19 guidelines
  • Treatments will be carried out safely with our highly trained therapists wearing face guards throughout your treatment journey
  • Protective screens have been installed in high contact areas
  • Alcohol gel dispensers have been installed throughout the spa for safe and easy access when needed.

Luxury Apartments

  • Each apartment will be sanitised thoroughly after every stay with extensive cleaning schedules
  • All high contact areas within the apartment will be deep cleaned
  • Lift and communal areas leading to apartments will be sanitised every hour
  • Room keys sanitised after each use
  • Our checkout process will be contact free and cashless

Spa Treatments

  • We will provide a consultation form prior to arrival to complete ahead of your stay
  • Each guest will be offered the use of a face mask during their treatment
  • Therapists will have PPE throughout the entire treatment including a face shield
  • Treatment rooms will be fully sanitised between each treatment
  • Treatments will be bookable prior to arrival to eliminate the need for brochures and further contact at reception.
  • Temporary reduced treatment menu to ensure all treatments offered can be carried out safely

Bistro and Bar1911

  • Table service throughout the Bistro for both lunch and evening meal
  • Social distanced seating areas both inside and out for lunch and evening meal, along with snacks and coffees throughout the day.
  • Bookable table service within the Bar 1911, available to pre-book prior to arrival
  • Disposable cups/glasses available upon request
  • Increased cleaning of dining tables and chairs between guest visits

Award winning Spa facilities

  • Pre-bookable options available for the outdoor hot tub, swimming pool and gym facilities to adhere to social distancing guidelines
  • Access will only be granted to facilities booked at the allocated time on your schedule
  • Increased deep cleans and sanitising of all spa facilities between each booking with our highly trained team
  • NOW OPEN - our Heat Experience will be pre-bookable to allow safe and spacious use with limited guests with cleaning slots after each session

Safe access throughout

  • We have implemented a one way system to safely travel from one facility to another
  • Our communal areas will be sanitised throughout the day
  • All magazines, brochures and newspapers have been removed however guests are welcome to bring their own books or magazines
  • Changing rooms will have limited access and be sanitised every hour including locker keypads, showers and toilets
  • Every staff member will be temperature checked daily along with completing a COVID-19 symptom checker to be a COVID-19 safe worker
  • Our Titanic Spa team have the right to ensure the guidelines are being followed to keep you safe and we reserve the right to ask any guests not adhering to such guidelines to leave the premises with no refund.