FAQ
Titanic Spa FAQ
 

FAQ

What time can I arrive?

Package
Arrival
Departure
Treatments Commence from**
Day Spa
8.30am to 9.30am
6pm
10am
Overnight Break
10.30am - 11.30am 10am following morning
12.00pm
Twilight
6pm
9pm
6pm
 







*Should you wish to add a treatment

* Apartments will be ready for check in after 2pm

** Please allow plenty of time for travel and traffic levels and to give yourself time for check-in and to settle into the Spa surroundings as treatments will commence promptly from given times

What is your nearest train station?

Guests traveling by train should arrive to Huddersfield train station, approximately 5 miles from the Spa.
Should you then require a taxi to Titanic Spa please contact Royal Taxis whom are our recommend taxi service on 01484 843999 or 01484 460088.
Where can I park?
Complimentary parking is provided for all spa guests. These SPA spaces are located throughout the titanic spa car park. You will be asked for your registration plate number upon check in for all vehicles within your party.

What do I bring?

Suitable swimwear and exercise clothing should you wish to use the gym or join in classes. Swimwear is obligatory in The Titanic Heat Experience area at all times. You may wish to bring a change of swimwear to ensure you are comfortable through your treatments. Robes and Slippers are provided for all day guests and overnight breaks. Please note. Your own footwear cannot be worn on poolside or within the titanic heat experience

For Day Spa or Overnight guests we recommend that you bring a separate day bag for swimwear and personal items that you can take with you into the spa. Your room will not be available for check in until after 2pm and we will be pleased to look after your luggage whilst you enjoy the facilities

Shampoo, conditioner and body wash are available complimentary in the shower area.

What do I need to wear at meal times?

We operate an informal dress code for both lunch and dinner which includes being able to wear your robe.

What refreshments, dining & Breakfast is included in my package?

  • Each guest may enjoy a complimentary welcome drink upon arrival. You are able to help yourself to these between 8.30 and 11.30 am
  • Fresh water is available throughout the day with our compliments from the water fountains situated in the heat experience, club, relaxation lounge and on poolside
  • Other refreshments such as afternoon and cream teas, snacks and a selection of beverages (both alcoholic and non-alcoholic) are served in the spa bistro.
  • For those guests staying overnight, continental breakfast will be provided in your apartment and will consist of croissants, cereal, fruit, herbal teas, orange juice, water, tea, coffee and a selection of biscuits.
  • Light Lunch is provided in the Spa Bistro between 12pm and 3 pm. Your lunch booking will be made to coincide with your treatment schedule for the day and will be shown on your schedule. Side dishes are available at an extra cost
  • Evening Meals are served in the Spa Bistro and all overnight packages include a 2 course meal. Any further courses must be paid for. Meal supplements may also apply.
  • Drinks are not included with lunch/evening meal and must be paid for upon departure.
  • Bar 1911 is open from 4pm serving cocktails, wine, beers and spirits along with hot drinks. Available to guests on a day spa or overnight break only. Casual dress only in this area. Last orders 11pm


Do you cater for dietary requirements?

With advance notice, Should you have any specific dietary requirements, please inform our reservations team upon booking. Whilst we make every effort to cater for dietary requests on the day, this may not be guaranteed.

Titanic Spa apartments are all self-catering, so please feel free to make use of the kitchen facilities throughout your stay.

Is alcohol served at the Spa?

Yes, however due to the nature of the treatments and facilities we offer, alcohol consumption should be kept to a minimum. See terms and conditions on pre arrival information. Only alcohol purchased on site may be drank within the bistro and bar 1911.

Do you allow pets?

We do not have the facility to accommodate pets.

Are children allowed?

The minimum age for guests is 16.  Infants, Toddlers and children under 16 years old are not accepted in the apartments or spa. If you are aged between 16 and 17 you will need to be accompanied by an adult aged 18 or over.
To maintain the peaceful and relaxed atmosphere we respectfully request that you do not bring young children/infants when you arrive or depart or enter the premise to make a booking or purchase vouchers.

What is the difference in room types?

Titanic Spa offers 33 apartments which consist of both one and two bedroom apartments and include bathroom, fully fitted kitchen, living and dining area. Most apartments also include digital plasma screens and DVD players. A selection of DVDs are available at our spa reception. The apartments can accommodate from 1 to 6 people, based on either double or twin rooms with some apartments include sofa beds. Please note. Access to the apartments is via lift only. The stairs are used for  fire exit purposes only.

Do you have internet access?

Internet access is not accessible in the Apartments or Spa



Reservations

How can I make a reservation?

8am-8pm Monday to Friday / 8am to 5pm Saturday to Sunday

All bookings are required to be paid in full at the point of reservation and any voucher numbers are required at the point of booking.

If requests are made to check availability, the only way to guarantee the available space is to make a booking and payment in full. We do not make any provisional bookings and we cannot guarantee when availability has been checked it will still be available following your enquiry when no payment is taken.

Once payment has been received a confirmation letter will be sent along with along with pre-arrival information and directions.

We strongly recommend you consider purchasing holiday insurance which amongst other things provides cover in the event of cancellation or curtailment.

How far in advance to I need to book?

There is no set time limit on booking and is subject to availability.  However, we would recommend you book between 6-8 weeks in advance to avoid disappointment.

When do I have to pay for my reservation?

Full payment is required upon booking, which is non-refundable

Can I change, cancel or amend my booking?

For guests attending on a signature day package or overnight break, we will provide an option to change the date and re-book an alternative date at no additional cost, when this request is made a minimum of 14 days prior to your visit to Titanic Spa. The option to change your date is offered once.
Any further date changes will be charged at £25pp. In the event of a cancellation within 14 days prior to arrival the full cost of the original booking to visit Titanic Spa will be charged.
For guests attending on a special offer or promotional voucher no date change is given. If you are unable to attend we will offer a complimentary name change only. Please ensure you have the relevant travel insurance for non-attendance and unforeseen circumstances to include for example, hospital appointments, bereavement, illness etc., as if you are unable to attend the booking will be lost

In the event of changes/amends being made to bookings relating to Promotions and Special Events, any date changes may only occur within the advertised promotion dates.

Please  note that individual treatments booked in addition to your Spa Day/Break will become part of your package and be liable to the same terms and conditions. The Titanic Heat Experience Spa Day and Titanic Twilight Heat Experience fall under the terms and conditions for Titanic Spa Signature Collections.

What happens if I can’t find a package to suit the length of stay I am looking for?

We can combine packages to suit the length of stay you require so contact our reservations department and they will be happy to give you advice to plan your stay.

How can I pay for extra treatments?

Prior to arrival

We recommend you book and pay for additional treatments prior to arrival to avoid disappointment as treatment availability cannot be guaranteed on the day.

Overnight spa guests who are booked on Titanic Spa signature overnight packages are entitled to 10% off any 55 minute or longer treatment from Elemis and Decleor, however treatments must be booked and paid for 14 days prior to arrival, to qualify for the discount. Treatments booked on the day paid for on departure do not qualify for the discount.

Please note that individual treatments booked in additional to your Heat Experience, Day Spa, Twilight or Overnight Break become part of your package and liable to the same terms and conditions.

On the day

Any treatments or other purchases are paid for on departure.  We accept all credit/debit cards, cheque or cash. *Please note: Offers on the day are subject to availability. Any treatments on offer that have been booked prior to arrival will not be refunded the difference.

How do I find out about new special offers?

By registering on our website, you will receive details of all new offers by e-mail.

What happens I have booked a treatment and after consultation with the Therapist I cannot have due to a medical condition?

We will offer a suitable alternative treatment (the difference will become payable) or the original treatment will be adapted.

What times will my treatments be?

We cannot guarantee any times for treatments. You will be given a schedule upon arrival detailing the times of your treatments. If you wish to change any of the times, please contact the treatments desk who will try their best to alter times but during busy periods this cannot be guaranteed.

What footwear do I wear?

Please wear slippers provided whilst using the facilities.

What extras will I have to pay for whilst at the Spa?

Any additional treatments booked on the day, purchases from the retail or additional food and drinks upon departure. However, in the event your account is not settled on departure we will charge the lead party credit card issued at check in.

Do I need to bring my own towels?

No – all towels are provided

What happens in the evenings?

As you would expect, evening time is a quiet time at a spa. Alternatively, you can use DVDs. Or why not take a book and relax in the relaxation lounge.  For overnight guests the Heat Experience, swimming pool and gymnasium is available until 9pm. Bar 1911 is open from 4pm and serves until 11pm

Do I have to book a package or can I come in for individual treatments?

Individual treatments are subject to request only.

I have a press enquiry, who do I contact?

As a journalist, if you would like to visit Titanic Spa for a forthcoming feature in the media, then please contact our PR representatives The Spa PR Company on 0207 1007 018 or email: tracey@thespaprcompany.com

I have a marketing enquiry, who do I contact?

Email us at enquiries@titanicspa.com


Payment

We request that all packages, promotions and events are paid in full at the time of reservation and are non-refundable. If you intend to settle with gift vouchers, please do mention this to us on making your booking and bring the vouchers with you to present them to the Spa Reception upon your arrival. Failure to do so may result in full payment being requested.

Please Note:

TITANIC Spa reserves the right to raise prices and modify or discontinue treatments without prior notice to ensure that maximum standards of service and quality are met. All treatment and package prices are correct at time of publishing and are subject to change.

There may be occasions when advertised facilities, classes and therapies are not available or appropriate. In such incidents we do reserve the right to vary, amend, cancel or withhold without prior notice.


Additional Information

Due to the active nature of the products Spa users must be a minimum age of 16 years

Young persons between the ages of 16 and 18 are to be accompanied by an adult whilst visiting the Spa.

Please ensure that any special requests for celebrations are done so upon booking, as celebration packs can be purchased prior to arrival.


Feedback

Your feedback is extremely important to Titanic Spa – it helps us to grow and improve. Please take a couple of minutes during your stay to fill out a feedback leaflet and hand this to our reception team. In the rare case of dissatisfaction we kindly ask to be notified before your departure to allow Titanic Spa the opportunity to look into the situation and rectify.


Group Bookings

Titanic Spa operates a group booking policy, with a maximum group size of 6 guests. Guests making separate reservations will be treated as separate reservations. Guests making separate reservations and arriving onsite to join together as a group booking will not be tolerated.


Smoking, Excessive Noise or Disturbance and Mobile Phones

We kindly request all guests to respect other Spa users by refraining from the use of mobile phones, reserving poolside loungers and to keep noise to an agreeable level throughout The Day Spa facility.

In this way, all our guests will be able to enjoy the facilities in a convivial and stress free atmosphere.

We reserve the right to ask any guest or group of guests to leave the Spa if they are disturbing other users of the facilities.

Smoking is not permitted within the spa or patio area. It is permitted outside the front entrance of the building only. Smoking is not permitted within the apartments or on the balconies. Those found to be smoking in the apartment will incur a cleaning charge on their account.

Thank you for taking the time to read the information set out above. We hope this may have answered any questions you may have, and prepare for you for we hope will be a truly enjoyable experience with us at Titanic Spa.

If you do have any further questions or queries, please do not hesitate to contact our reservations team on 01484 843544 or reservations@titanicspa.com