Gift Voucher, Day Packages, Apartment Packages, Twilights, Special Offers, Late Availability Bookings and all 3rd Party bookings

  1. Requesting goods indicates you are offering to purchase a product(s), which we will accept to sell to you subject to the terms and conditions detailed. All goods requested remain at all times to be subject to availability and confirmation of the order by Titanic Spa. Titanic Spa at all times reserves the right to refuse any purchase request without giving reason.
  2. Titanic Spa endeavours to despatch all orders within 4 working days. However, Titanic Spa cannot accept any responsibility for delay or loss in delivery as a result of postal delays or force majeure.
  3. Titanic Spa accepts no responsibility for any additional consequential loss over and above the original value of the goods purchased.
  4. Monetary Gift Vouchers may be used in full or part payment against Bistro dining, retail products, treatments, day packages or spa breaks whether it is a special offer or full price booking at Titanic Spa.
  5. Where the client holds a Day Package, Voucher or Spa Break, no amendments to the inclusive package may be made. However, Titanic Spa reserves the right to offer alternative treatments should this be deemed necessary.
  6. Whilst we use reasonable endeavours to verify the accuracy of the information on our website relating to the purchase of goods, Titanic Spa reserves the right to cancel or amend without liability, any information if it is identified as a mistake of fact.
  7. Gift Vouchers have 12 month validity from date of purchase and will not be extended. Gift Vouchers are non transferable and no cash refunds will be made for non-use.
  8. Bookings must be made in advance and early booking is recommended as some date restrictions may apply and at all times bookings are subject to availability.
  9. If you intend to settle your reservation with gift vouchers, please do mention this to us on making your book and bring the vouchers with you to present them to Reception upon your arrival. Failure to do so may result in full payment being requested.
  10. All vouchers remain the property of Titanic Spa until full payment has been received and cleared.
  11. Once a booking has been made at Titanic Spa, full terms and conditions pertaining to your visit apply, or in the event of cancellation of your visit.
  12. Under the United Kingdom’s Distant Selling Regulations, you have the right to cancel your order for a full refund on voucher purchases. Cancellations must be received in writing quoting your order reference within 7 days. Once cancelled, goods must be returned in their original condition with their original packaging and with proof of purchase documentation enclosed and sent to Titanic Spa, Low Westwood Lane, Linthwaite, Huddersfield, HD7 5UN. All goods remain your responsibility until received by Titanic Spa. For your own protection, we recommend you return goods using a delivery service that insures you for their full value.

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